FAQ's

How long until you ship my order? 

We aim to have all orders out within 48 hours, although if your order has embroidery then please allow up to 10 working days in busy periods.

 

How long is embroidery delivery?

Please allow up to 10 working days for embroidery, although we always aim to get this out quicker.

 

Do you ship overseas? 

Yes we ship worldwide, the website will show you all the websites we ship to on the shipping page. If you can't see your country please pop us an email and we will be able to assist you.

 

Can i cancel my order? 

As long as your order hasn't been shipped or the embroidery hasnt' been started then orders can be cancelled. We aim to start on your orders pretty quick so apologise in advance if we are unable to cancel.

 

Do you do refunds?

We do offer refunds as long as the item is unworn, please see our returns page for all details.

 

What size do i buy? 

Please see our Size Guide for more advice.

 

Do you restock?

On all our unbranded stock we restock everything and rarely go out of stock; this include, Sweatshirts, Tee shirts, Loungewear, Short sets etc..
Unfortunately our brands such as Wedoble, Babidu, Granlei etc.. we have to order in advance and although we have an estimate how much stock we need sometimes we do get this wrong so if you see an item you like, grab it quick! We can't always guarantee a restock although we do trey on our popular items! 

 

I've Just ordered can i add something on? 

Quick! Pop us an email or grab us on social media, sometimes we get straight o work on wrapping your orders so as long as your order isn't wrapped or already left us then adding on an item isn't a problem! 

 

Where is my tracking number? 

Your tracking number will be attached to your shipping confirmation. If you can't find it pop us an email :)

 

Help! I'm missing an item.

Although i thoroughly check all orders before they leave, unfortunately i am only human and mistakes can be made. Don't panic, pop an email and i'll get it sent straight out to you! 

 

Still got a question? 

Pop over an email - thesmallwardrobe@hotmail.com